FAQs

Once your account is set up, there are a number of ways you are able to place a trade:

Online

Access the trading order pad from the home page of our website, select Trading > Share Orders > Place Order or view our step by step guide.

Westpac Share Trading Mobile App

Using your smartphone or tablet, you can place a trade on the go via the Westpac Share Trading mobile app available on the Apple App Store™ and Google Play™ Store.

You can log into the app using the existing login details to your trading account. Navigate to More > Trade to place an order.

Phone

If you don’t have access to the internet or a smartphone, or prefer to place your trade with Westpac Share Trading over the phone, you can call us on 13 13 31 Monday to Friday, 8:00am to 7:00pm (Sydney time) and we can place a trade on your behalf.
Please note that brokerage rates vary depending on whether a trade is placed online or over the phone. For more information on our brokerage rates, please refer to our Financial Services Guide (FSG).

CHESS sponsored shares are shares registered with a broker such as Westpac Share Trading and are linked to a Holder Identification Number (HIN), which generally starts with an ‘X’.

Issuer Sponsored shares are managed and held by the company’s share registry. These shares are then allocated a Shareholder Reference Number (SRN) which generally starts with an ‘I’.

Find more information on CHESS and Issuer sponsorship here.

Our system uses a series of automated filters. Orders that pass all of these filters are sent straight to the market with no human intervention. As a client, you have access to Straight Through Processing (STP) when you place orders for listed financial products online or when you call us. Orders that do not pass all of the filters are reviewed by us and subsequently placed on the market or rejected. Orders can be rejected for a number of reasons listed below.
To find live data of order placements in the market, go to Quotes & Research > Quotes > Course of Sales. All orders are processed in accordance with our Best Execution Policy.

Trading Cancel Deleted trades

There are a number of reasons your order may be rejected or cancelled from the market.
These include:

• To meet ASX market rules and regulations that protect against market manipulation.
• If stocks have turned ex-dividend/ex-entitlement (eg. A cum-dividend share goes ex-dividend).
• If the market has moved and orders are now too far from the current bid or offer.
• If your order has expired before execution (Note: There is a default 21-day expiry on orders, unless ‘Good for Day’ selected).

Trading execute execution trades

New and amended orders will be checked to ensure they comply with the market requirements with regard to the Bid-Offer Spread. If an order is placed that does not meet the requirements it will be referred to a Designated Trading Representative (DTR) to check. If that DTR considers that the new order or amendment will cause the market in that particular security to be adversely affected they will reject the order. Examples where an order may be referred are:

1. Where the price placed for a Buy order is greater than the current market bid; or
2. Where the price placed for a Sell order is less than the current market offer with reference to the following measures:
   • A fixed percentage;
   • A fixed dollar amount; and
   • A maximum number of price steps for securities within different price ranges.

Trading price limit limits market expire expiry execute execution trades

Price Limit or Market Value

You can place a ‘Price Limit’ or At ‘Market’ order. ‘Price Limit’ allows you to provide a maximum dollar amount you are willing to pay when buying shares and the minimum dollar amount you are willing to receive when selling shares.

Alternatively, ‘At Market’ allows you to place the trade at the best current available market price which may not be a guaranteed price. Please Note, the ‘At Market’ option can only be selected during market hours – 10:00am to 4:00pm (Sydney time).

Find more on Limit Orders vs Market Orders here.

Conditional Orders

You can also place Conditional Orders via the Westpac Share Trading website. A conditional order will allow you to set specific price conditions for your trade, and only when those conditions are met, our systems will place your trade in the market.

Please note brokerage still applies where an order is executed.

Find out more on Conditional Trading here.

Trading price limit limits market expire expiry execute execution trades

A partially filled order occurs when your order does not entirely execute in a single transaction. Find more on Partial Trades here.

‘‘Good for Day’’

A ‘Good for Day’ order is valid only for the trading day on which it is placed and expires at the end of the day, regardless of whether or not it has partially executed.

This method can be used if you prefer to reconsider an order that is not executed on the day it was placed.

What happens after expiry?

If your order expires and was not fulfilled, and you still wish to place the trade, you must place a new order. The impact of this action is that you will lose priority in the market and there may be orders ahead of you in the market at the same price.

Can I place an order when the market is closed?

Yes. ‘At Limit’ orders with order duration greater than ‘Good for Day’ can be placed through our website at any time or by phone between 8:00am and 7:00pm Sydney time, Monday to Friday. ‘At Market’ orders can only be placed during market hours.

How to pay or receive funds for a trade?

You pay or receive funds for a trade through a process called Settlement. This is the process of exchanging money for ownership of the securities between the buyer and seller. This occurs 2 (two) ASX business days (T+2) after your order is partially or fully executed. For example, if your order executes on Monday, funds will be direct debited or credited on Wednesday and will clear overnight, provided there are no ASX non-settlement days.

Contra is an exception to the T+2 rule. Contra is the offset of your buys and sells where we debit or credit the difference. Find more information here.

How do I know which settlement account I have nominated?

To find your nominated settlement account, navigate to My Profile > Holdings & Accounts > Account Details
If you select BPAY® as your preferred method of payment, BPAY® payments must be received by us, at least one day prior to the settlement date.
Please note that some banks BPAY® processing times vary and your payment may not be received by us in time for settlement. If payment is not received by the settlement date shown on your confirmation, late settlement fees will apply. Check with your Financial Institution for BPAY® cut off times. If paying from a Westpac account, the BPAY® transaction should be completed by 2pm for receipt the following business day.

Your BPAY® details can be found by navigating to My Account > Holdings & Accounts > Account Details. Our biller code is 49122.

Can I track my orders?

Yes. Navigate to Trading > Shares Orders > Manage Orders. Here you can view all Outstanding, Cancelled and Executed orders. If you have multiple accounts, make sure you select the account from the drop down list.

How can I amend or cancel my order?

If your order is still open, you can review, amend, and cancel your order at any time. Open orders are orders currently in the market that are unfilled or partially filled. If you cannot locate an open order to amend or cancel, your order may already have executed. If this is the case you will not be able to make any changes and you will need to ensure that you have sufficient funds or shares, as relevant, to settle the trade. Amending a partially executed order will only apply to those units still outstanding.

1. Navigate to Trading > Share Orders > Manage Orders from the top navigation menu
2. Select Outstanding Orders from the View dropdown list and click Display
3. Select Action on the right-hand side and select Amend or Cancel
4. Once finished, select Proceed, review the changes, and then click Amend Order/Cancel Order

How long will my order stay open for?

An ‘At Limit’ or ‘At Market’ order can remain open for up to 21 calendar days or until it’s filled or cancelled. You’ll need to specify a date when placing your order. An order may be partially filled over a number of days within this period. If this occurs, a separate confirmation will be issued for each part of the order filled. If the order is unfilled after this period, it’ll be cancelled automatically at market close on the expiry date.

A ‘Rights Issue’ is an offer made by a company to its shareholders to purchase more shares in the company, usually at a discount. Renounceable Rights are a type of rights issue, which allows the entitlement to be bought or sold in the market while they are still valid. Those who own Renounceable Rights have two choices: they can either apply to buy new shares directly with the company before the deadline, or they can sell their entitlement in the market before the Rights expire.

Yes, you are able to trade renounceable rights through our online platform with the relevant online brokerage rates applied. To place a trade for renounceable rights you will need to navigate to Trading > Share Orders > Place Order, or view our step by step guide.

Please note that the online functionality is not currently available for accounts trading through a margin loan, so if you wish to place a rights trade through a margin loan, you will need to contact us on 13 13 31 to place the order over the phone.

If you purchase rights, the confirmation note will specify payment of the cost of the rights purchased together with the application money. If you do not intend to exercise your rights you must advise us before the settlement day. If you elect to not exercise your rights and you have paid us the application money, you must advise us at least five business days prior to expiry and we will reimburse your linked settlement account with the amount paid. If you do not advise us, we will proceed to exercise your rights and you will be issued with the relevant securities. We can only exercise your rights where you have provided us with sufficient funds.

Yes, all purchase orders must result in a purchase value of at least $500, excluding brokerage and GST unless you have a registered holding in the security with us. There is no minimum limit for sales.

What is a trading limit?

Your trading limit is the maximum value of a buy order that you can place. It is calculated using a number of components and will vary depending on your cash account (whether you settle your trades using a Westpac Cash Investment Account (CIA) or another Australian bank account), and your portfolio value. Find out more on trading limits here.

What are my trading limits?

Your trading limit is calculated through the following components. These are then added together to give you a total available for trading balance. Any open BUY orders or unsettled contracts will be deducted from your trading limit.

• Settlement account – A default limit of $10,000 is automatically provided with any standard direct debit/credit settlement bank account or BPAY® settlement method or the balance available in your linked Cash Investment Account (CIA)
• BPAY® – Any available cash balance transferred via BPAY® that is directly held in the trading account.
• Collateral balance – Your collateral balance is calculated as 100% of the market value of your CHESS sponsored holdings included in the S&P/ASX200 index + 50% of the market value of your stocks outside the S&P/ASX200 index

Can I increase my trading limit?

Yes, there are a number of ways you can trade above your current limit:

• Cash Investment Account (CIA) – This allows your per trade limit to be based on the balance of your CIA instead of the default trading limit. If you wish to increase your trading limit and do not have a CIA, you can apply online for free, and link it to your trading account. To sign up, navigate to Products and Services > Cash and Lending.
• BPAY® – You can BPAY® funds directly into your trading account. Your BPAY® details can be found under My Account > Holdings & Accounts > Account details. Please note that BPAY® payments can take 24-48 hours to be received.
• Collateral balance – Trade using your holdings as collateral. This is specific to each account and you are still required to settle the full amount owing for your order on the settlement date.

Westpac Share Trading reserves the right to review, reduce or remove your trading limit at any time.

Can I remove my trading limit?

To remove the default trading limit on your account, you can get in touch with us through a phone call. However, it's worth noting that if you choose to remove your trading limit, you will usually only be able to make buy orders up to the amount of money available in your CIA account.

What is a Margin Lending account?

The Westpac Online Investment Loan, also known as a Margin Loan, allows you to borrow money to invest in shares or managed funds. Just like borrowing to invest in property, where the property is security for the loan, a Westpac Online Investment Loan is secured by shares and managed investments.

How do I apply for a Margin Lending account?

To apply for a Westpac Online Investment Loan, navigate to Products & Services > Cash & Lending > Margin Lending > Getting Started > Apply Now. Please note, margin lending is not suitable for everyone. Please consider the risks involved before applying. Refer to the Westpac Online Investment Loan Product Disclosure Statement (PDS) for more information.

What is the brokerage associated with Margin lending trades?

If you link a Westpac Online Investment Loan or a Westpac Margin Loan to a Westpac Share Trading Account, you can trade online and will qualify for the internet brokerage rates on your Margin Loan trades.

Please note that there is a 48 to 72 hour time period to link your Westpac Share Trading Account to a Margin Loan account.

Navigate to My Account > My Portfolio > Holdings & Accounts and select the ‘Account Details’ tab. Here you can set your account to receive confirmations by email or post. Please note that only the primary account holder may select post. You cannot receive confirmations by both email and post. If you have multiple accounts, you will need to change this for each account you wish to change the confirmation delivery method.

Confirmations are typically sent out within a short period of time after an order has been partially or fully executed. If your trade executes over a series of days, you may receive a number of confirmation notes for that order.

Example:

You place an order to buy 1,000 units of XYZ, which has executed over two days starting on Monday. However, only 300 units were executed on Monday. As a result, you will receive an order confirmation at the close of the market, which will contain details about the 300 units that were executed. The settlement for these units will occur on Wednesday (T+2).

The remaining 700 units were executed on Tuesday, and you will receive a second confirmation note within 20 minutes after the execution of the order. These units will settle on Thursday (T+2).

You will not be charged additional brokerage should the same order execute over a number of days.

Find all your historic confirmation notes on our website by going to Trading > Share Orders > Confirmations.

Our Dividend Direction Service (DDS) offers you the convenience of having your Westpac Cash Investment Account (CIA) automatically nominated to receive the dividends from all your current CHESS sponsored holdings. We will provide your CIA details to the share registries of each CHESS sponsored holding and this bank account will automatically be nominated each time you purchase or transfer in new securities.

To learn more about our Dividend Direction Service (DDS), click here.

This service is only available to Westpac Share Trading accounts that are CHESS sponsored and have a linked Westpac Cash Investment Account (CIA).

Dividend Payments

1. Login to the Westpac Share Trading website.
2. Select My Portfolio > Holdings & Accounts > Account Details tab, then tick ‘no’ to Receive Dividend Payments Electronically.
3. Click on the ‘Save’ button.
4. You will see ‘Pending update’ status, indicating that our systems are being updated. The update can take up to 48 hours.
5. You will need to contact the relevant share registry to arrange a new payment method if you no longer wish to direct credit your dividends from the shares that you hold on to your CHESS sponsored Westpac Share Trading Account into your Westpac CIA.

Research

A list of upcoming dividends can be viewed within the Tools page. To access the page, navigate to Quotes & Research > Tools.

On the Tools page:

1. Select the Upcoming Dividends tab
2. View stocks with upcoming ex dividend dates and stocks waiting to be paid.

Dividend Direction

If you transfer individual holdings and you have opted into the Dividend Direction Service (DDS), once your holdings are transferred onto your CHESS Sponsored Westpac Share Trading account, we will automatically send your bank account details to the share registries for these holdings.

If you transfer your Holder Identification Number (HIN) to another broker, the eligible share registries will still have the details of your Westpac Cash Investment Account (CIA). You will need to contact the share registries directly to change this or consult your other broker.

If you transfer holdings off your HIN with Westpac Share Trading, and onto another HIN you will receive paperwork from the share registries to setup new arrangements. Please consult your other broker if you have any queries on this.

The Research Charting Tool can be accessed by navigating to Quotes & Research > Research.
The Research Platform is split into key sections to help you access the information you are after quickly and easily.

• Market section – for a snapshot of intra-day market updates.
• Sector analysis – to view sector performance.
• Company information – to drill down further into company performance including financials, news, and charting.
• Toolbox – for a range of research tools such as Stock Screener, Company Comparison and Corporate Calendar.

To find a Company or Exchange Traded Fund’s (ETF’s) Environmental, Social and Governance (ESG) rating where available, simply search the company or ETF name or code via Quotes & Research > Research > Company on the website or click More > Get a Quote via the Westpac Share Trading App. Find more information about ESG here.

Charts

Take advantage of our improved chart overlays, additional technical and fundamental data points and Smart Text which will help interpret what the data is trying to convey via our Research Platform.

The Research Charting Tool can be accessed by navigating to Quotes & Research > Tools.
Or on the Research page, click on the Toolbox and select Interactive Charting.

Alternatively, to research a stock of interest:

1. Click on the Security code search bar and enter the security name or code to obtain a summary of the security.
   
2. From the tabs along the top select Charting
   
3. You can select pre-defined charting settings or create and save your own.

Research

There are a range of stock recommendations available on our Research page.
Click on the security code search bar and enter the name or code of the security you would like to view recommendations for.

From the tabs along the top select News, Research & Recommendations. This will show you the current recommendations from Morningstar based on different methodologies. Here, you can download the most recent recommendation reports covering a snapshot of the company and the analyst notes.
To view recommendations across a range of companies filtered by provider, market capitalisation and sector:

1. Click on Quotes and Research > Trading Ideas in the top navigation.
2. On the left-hand side of the page you will find ‘Recommendation Changes’ and on the right-hand side you will find ‘Current Recommendations’.
3. To view all recommendations, click on the View all Recommendations link, directly below the above-mentioned modules.

Research

Navigate to Quotes & Research > Research to view company announcements.
To access announcements for all stocks:

1. Click on the Toolbox and select Company Announcements
   
2. From here you can customise your announcement results by searching for a particular company, choosing which announcements to view or by date.
3. Click the hyperlink description name to view the full announcement.
   All announcements that are Market Sensitive will display the following bell icon

To view announcements for a specific company:

1. Click on the security search bar and enter the name or code of the security.
   
2. Select the Announcements tab to review the company’s announcement over timeframes from one day to 10 years.
   
3. It will be presented in a chart format to allow you to view the security price at the time of the announcement.
   

Research

Our Stock Screener tool allows investors to filter stocks based on different metrics. You can view stocks that match your strategy goals using our predefined screener based on Growth, Value, Yield, and Momentum. Alternatively, you can use our customisable screener to find stocks that meet your specific criteria. Some examples of metrics which you can filter stocks by include Sector, Market Cap, Dividend Yield (%), Franking, EPS Growth and Price-Earnings Ratio (P/E).

The stock screener tool can be accessed on the research section of the website by navigating to Quotes & Research > Research. On the main Research page, click on the Toolbox, select Stock Screener, and choose your criteria.

Research

Yes. Interactive Charting can be used on our Research Platform which can be accessed by navigating to Quotes & Research > Research.

Click on the Toolbox, select Interactive Charting and click on Select Other Comparisons.

This option will give you the ability to compare your stock of interest against Australian Indices, International Indices, Sectors, Commodities or Currencies.

Research

A Performance Heat Map is a visual representation of the performance of underlying instruments in a macro level view. It helps easily identify positive and negative performance with the use of colours. Green being outperforming and red being underperforming.

A Heat Map can be viewed on the Research Platform which can be accessed via the Quotes & Research page.
Heat Map views are available at:

Compare research

Yes. You can compare a company of interest alongside others in the industry by going to Quotes & Research > Research. Click on the Toolbox icon and select Company Comparison.

Proceed by adding companies by name or code, to include them to the comparison.

You can compare the selected companies by a range of different views including Quote, Performance or Valuation.

Research

For a company of interest, you can see company forecasts and financial information within the Research page of the website. To access the Research page, navigate to Quotes & Research > Research.

To find company forecasts and financials:

1. Click on the security search bar and enter the name or code of the security
   
2. From the tabs along the top select Financials or Forecasts & Trends
   

   

Research

Performance of different sectors can be located in the Research section of the website. To access the research section, navigate to Quotes & Research > Research > Sectors.

Use the tabs to view the different sectors including heat maps, peer analysis, relevant articles, and announcements.

Research

A list of upcoming IPOs can be viewed on Quotes & Research > Trading Ideas, then scroll down to Upcoming IPOs on the right-hand side of the screen.

EOFY

Once the End of Financial Year statements are made available, you can download these by logging into your Westpac Share Trading account and navigating to My Account > My Portfolio > Statements.

Find more information regarding account statements here.

I2C

There are two methods for transferring issuer sponsored shares held with a share registry into your Westpac Share Trading account.

Issuer to CHESS Transfer

You can submit an Issuer to CHESS transfer request online via My Account > Holdings & Accounts > Transfers, then select the ‘Transfers’ tab and complete the online form. There are no transfer fees associated with the Issuer to CHESS transfers.

Alternatively, you can complete a Share Transfer form for accounts in exactly the same name.

Please note: The shares you wish to transfer must have identical registration details to your Westpac trading account. The name and address with the registry need to match exactly with your existing Westpac Share Trading account. For example, we would be unable to accept a transfer where the share registry has ‘John T Smith’ recorded, and your Westpac Share Trading account has ‘John Smith’. Please ensure you update any mismatch of information with the share registry prior to completing the transfer.

Find more information on Issuer to CHESS transfers here.

Off Market Transfer for Issuer to CHESS Transaction

Should your details not match with the registry and you do not wish to submit any changes, you would need to complete a Share Transfer form for accounts in a different name or to another party. This is discussed further below in ‘How do I transfer stock from one name to another name?’

Account B2B

To transfer shares that are CHESS sponsored with another broker to your Westpac Share Trading account you will need to complete a Share Transfer form for accounts in exactly the same name.

Please note: The shares you wish to transfer must have identical registration details to your Westpac trading account. The name and address with the other broker need to match exactly with your existing Westpac Share Trading account. For example, we would be unable to accept a transfer from another broker where the address is different to what is listed on your account with Westpac Share Trading. Please ensure you update any mismatch of information with the other broker or share registry prior to completing the transfer.

Nominate whether you would like to transfer all of your shares (we will transfer your whole HIN), or only some of your shares to Westpac Share Trading, then sign the ‘Declaration & Signature/s’ section at the bottom of the form. Once completed, please return using either of the below options:

Scan and email: securities@westpac.com.au

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Account

To transfer beneficial ownership of shares from one party to another, for example, a transfer from MR JOHN SMITH to MRS JANE SMITH, without buying and selling on the market, you would need to complete a Share Transfer form for accounts in a different name or to another party.

Account

Your Holder Identification Number (HIN) is specific to you and identifies your share trading account on the ASX. Your HIN is viewable online by selecting ‘Account Snapshot’ in the drop down underneath the log out button.

Change Payment Options Direct Debit Settlement Payments

In order to update the settlement details on your trading account, you are required to complete a Change of Payment Options and Direct Debit/Credit Request form available from Contact & Support > Forms > Download Forms.

Once completed, please return using either of the below options:

Scan and email: maintenance@sharetrading.westpac.com.au.

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To update your personal address details online, please follow instructions below. If you wish to update your company details or CHESS registration you may also need to complete a Change of Address / Contact Details form.

Online:

1. Click on My Account located at the top of the home page.
2. From the drop-down menu, under the sub-menu My Profile click Personal Details.
3. Scroll down the page until you reach the Addresses box, once there you are able to click Edit and change your address ensuring you click Save once updated.

Form:

In order to update your address details on a company/trust trading account or CHESS registered address, we require you to complete a Change of Address / Contact Details form available from our website under Contact & Support > Forms & Brochures: Administrative Forms.

Once completed, please return using either of the below options:

Scan and email: maintenance@sharetrading.westpac.com.au

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Authority Added

Yes. You can authorise another person to operate your account or just view your account by electing that person via an Authority to Trade form, you can get this form online by navigating to Contact and Support > Forms and Brochures: Administrative Forms. The Trading Authority will receive a separate Username and Password to access your account.

Technical

IRESS ViewPoint is a web-based software and is compatible with the latest version of the following browsers:

• Chrome (preferred)
• Mozilla FireFox
• Safari
• Microsoft Edge

For the best experience, we recommend you update your browser to the latest version available. To help with this, we encourage you to have your browsers on an auto update schedule. Browsers such as Chrome and Mozilla FireFox will update in the background when you close and reopen your computer's browser.

If you already have a subscription, you can login to IRESS ViewPoint through this website by going to Trading > IRESS ViewPoint > Launch IRESS ViewPoint.

For further assistance please call us on 13 13 31 or securities@westpac.com.au.

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If you execute and settle 15+ trades or spend $350 brokerage per calendar month, you may be eligible for a full rebate of each monthly subscription. A fee will be charged and subsequently refunded.

• IRESS ViewPoint (Standard) – $79/month

  IRESS ViewPoint is a fully customisable desktop online trading tool that allows you to trade shares, warrants and options, all from a single platform. With IRESS ViewPoint you have access to real-time streaming data straight to your desktop, including pricing for ASX Equities, Exchange Traded Options, Warrants and Interest Rate Securities and Managed Funds.

• IRESS ViewPoint (Professional) – $99/month

  The IRESS ViewPoint (Professional) package includes all the features of the IRESS ViewPoint (Standard) package in addition to Morningstar Premium research.

Add ons for an additional cost:

• Plus – $40/month

  Access to London Metal Exchange and International Markets and Indices

• Domestic – $55/month

  Access to Dow Jones AU/NZ Financial & Market News feed

• International – $67.50/month

  Access to Dow Jones Institutional News, London Metal Exchange and International Markets and Indices

Find more information about what’s included in our News and Research packages.

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In addition to the interest rate paid on your Westpac Cash Investment Account, a bonus variable Interest rate (currently 0.10% pa) is paid subject to eligibility.

To be eligible to receive Bonus Interest, you must settle three or more ASX Trades^ via your linked Westpac Share Trading account within one calendar month. The Bonus Interest will apply in addition to the tiered interest paid to your account. Please note settlement for ASX Trades occurs two business days after trade execution.

Bonus Interest will be paid on the last business day of the month and is calculated daily using the closing balance of your account on the last business day of the previous month and on each calendar day thereafter up to and including the second last business day of the current month. Bonus interest will be paid on balances of $5million or less.

While earning bonus interest is always nice, we do not recommend that investment decisions are made solely for the purpose of qualifying for bonus interest.

^ASX Trades means trades in Australian shares, options, warrants, Exchange Traded Funds (ETFs) and Exchange Traded Commodities (ETCs). International Equity and International Option trades are excluded.

If you open a Westpac Cash Investment account while you have unsettled open share orders on your existing Westpac Share Trading account, you are not eligible to receive Bonus Interest until:

• Your open share orders have settled or been cancelled, and
• You contact Westpac Share Trading to notify your orders have settled or been cancelled (so that they may update your eligibility to earn Bonus Interest). Until you do both of the above, you will not be eligible to earn Bonus Interest – even if you settle 3 or more ASX Trades via your linked Westpac Share Trading account after opening your Westpac Cash Investment account.

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You can check your trading history by going to:

1. My Account > My Profile > Alerts & Subscriptions and select the Rebates tab.



2. Alternatively, go to Trading > Share Orders > Confirmations, select both ‘Buy’ and Sell’ order types, and search the required date range.

open account

All existing Westpac Share Trading customers who have:

• An Australian residential and postal address.
• A valid Tax File Number (TFN), Australian Business Number (ABN), or Australian Company Number (ACN).
• A valid email address, so we can notify you of the progress of your application and send you Trade Confirmations.
• Australian tax residents.

open account

To get started on the application process navigate to the Westpac Share Trading Website and log on. After logging on select My Account > My Portfolio > International Applications. Your International Markets account will be created in the same name as your Australian shares account.

For individual and joint accounts, you can complete your application online. The application process includes the W-8BEN requirements.

For Company, Trusts and SMSF accounts, you will need to download and apply using one of the following applications.

Company application

SMSF and Trust application

When you have submitted your signed application form, we will send you an email to submit your W-8BEN-E form online.

When your account is activated, we will send you a welcome email. You will also be supplied with an Australian Dollar (AUD) wallet when your account is activated.

tfn exemption abn

If you do not provide a Tax File Number (TFN), exemption, or Australian Business Number (ABN) for your International Markets trading account, we’ll be unable to activate your account.

application

We are here to support you through the application process. We are available 24 hours a day on US trading days should you need to get in touch. You can call us on 1300 757 319 or +61 2 7253 7530 if calling from overseas, or send an email to internationalmarkets@sharetrading.westpac.com.au

account

This depends on the type of account you are opening. An individual and joint account is generally opened within the same day, provided the W-8BEN has been validated. Whilst a Company, Trust and SMSF account will be opened, when the W-8BEN has been validated. You can track the progress of your international applications by navigating to My Account > My Portfolio > International Applications.

wallet

When your international account is established, you will be provided with an AUD wallet. The wallet will need to be funded to facilitate the purchase of any securities. When you purchase securities using the funds in your wallet, the value of the securities will be displayed in AUD.

You can also open a foreign currency wallet. Foreign currency wallets allow you to hold and manage money and securities in multiple currencies. This means you can have separate wallet balances in different currencies all on one account. With multiple foreign currency wallets available you can convert into any currency, at any time. You can choose to settle trades in any of the currencies you have created a wallet for, limiting foreign exchange risk and currency fluctuations. This means that when you purchase securities with funds in your USD wallet, the value of the securities will be displayed in USD.

Note – as the base currency of your account is AUD, the account value will always be AUD, irrespective of the denominations of the wallets.

currencies

You can create a wallet in the following currencies -

• US Dollar (USD)
• Canadian Dollar (CAD)
• Euro (EUR)
• British Pound (GBP)
• Hong Kong Dollar (HKD)
• Swiss Franc (CHF)
• Singapore Dollar (SGD)

When you trade with funds in your USD wallet, the value of the securities will be displayed in USD. This means the position will be in your USD wallet.

We will automatically establish an Australian Dollar (AUD) wallet when your account is activated.

There is no additional cost to create a foreign currency wallet. However, there will be a difference in the Brokerage and Foreign Exchange applied, as outlined in the Westpac Share Trading and AUSIEX Financial Services Guide.

foregin currency wallet

If you would like to open a wallet in a foreign currency you can do so by navigating to My Account > My Portfolio > International Applications. To open a new foreign currency wallet, select the currency. When you have selected the currency, click ‘Activate selected.’ The status will update to ‘Active’ when the foreign currency wallet is opened. A Wallet ID will be populated and this will be displayed in the international markets platform.

To commence trading with your foreign currency wallet, you will need to arrange a transfer of funds from your AUD wallet to the respective foreign currency wallet.

There is no additional cost to create a foreign currency wallet. However, there will be a difference in the Brokerage and Foreign Exchange applied, as outlined in the Westpac Share Trading and AUSIEX Financial Services Guide.

markets

The following markets are available via the new International Markets offering:

North America

• US
• Canada

Europe

• UK
• Austria
• Belgium
• Denmark
• Finland
• France
• Germany
• Ireland
• Italy
• Norway
• Portugal
• Spain
• Sweden
• Switzerland
• The Netherlands

Asia

• Hong Kong
• Singapore

The available markets may change over time. Refer to the platform for available markets.

transfer shares

If you have shares that trade in an overseas market with another broker, you can transfer them to your International Markets account. The name and address on your account held with the other broker or custodian must match the details on your Westpac International Markets account.

A copy of your current holding statement/s, dated within the last 12 months, will also need to be supplied with the International Markets Share Transfer Form. The transfer methods we can support include:

• Direct Registration Service (DRS)
• Certificateless Registry for Electronic Share Transfer (CREST)
• Depository Trust Company (DTC)
• Deposit/Withdrawal at Custodian (DWAC)
• Free of Payment
• Internal Transfers
• Transfers to Issuer

Canadian DRS and UK CREST Transfers will require an additional form to be completed, which can be provided upon request.

There are some transfers which we cannot support, and this includes Automated Customer Account Transfer (ACAT) and Physical/Certificated Shares.

There is a cost associated to some transfers and this is outlined in the Westpac and AUSIEX Financial Services Guide.

terms conditions

You can access the International Markets Terms & Conditions below.

International Markets Terms and Conditions

saxo

Saxo Bank A/S (company registration no. 15731249) is incorporated in Denmark as a licensed bank (licence no. 1149). In Australia, its operations are conducted through Saxo Capital Markets (Australia) Limited, a wholly-owned subsidiary of Saxo Bank A/S. This Australian entity holds an Australian Financial Services Licence.

With over 30 years of experience, Saxo Bank offers global online trading and investment platforms and access to a wide range of financial instruments through its proprietary platforms. Saxo Bank is a regulated and licensed industry leader, operating in 15 regulated jurisdictions, including Australia, Denmark, the UK and Singapore, and holds banking licences in Denmark and Switzerland.

w8ben w8bene

The W-8BEN or W-8BEN-E is a United States (US) Department of the Treasury Internal Revenue Service (IRS) requirement that allows you, as a foreign investor, to claim concessional tax treaty benefits (including a reduced rate of withholding tax) where a valid form is in effect.

w8 form

• Form W-8BEN is for foreign individuals or sole proprietors.
• Form W-8BEN-E is for non-US entities including companies and trusts.

w8ben w8bene

To support you with filling out and submitting a W-8BEN or W-8BEN-E form online, take a look at our guides:

• W-8BEN Support Guide
• W-8BEN-E Support Guide

w8ben w8bene

If you don’t complete or don’t have a valid W-8BEN or W-8BEN-E on file, any payments (e.g., dividends and sale proceeds) credited to your account may be subject to a withholding tax of 30% to cover the U.S. Department of the Treasury IRS withholding tax liabilities. Your account will also be placed on a No Trade restriction to limit the amount of tax you may be charged. However, any existing holdings may be subject to US withholding tax at the higher rate if a valid W-8BEN is not held.

w8ben w8bene expire

The W-8BEN or W-8BEN-E form remains in effect until 31 December three (3) calendar years from the year it is signed, or a change of circumstances invalidates any information on the form, such as a change of name or residency. If any of these details change, you’ll be required to complete a new W-8 form.

w8ben w8bene expire

Navigate to My Account > Holdings & Accounts and select your International Markets account from the drop-down menu. The W-8 status for this account will be located on this page.

w8ben w8bene

Navigate to My Account > Holdings & Accounts and select your International Markets account from the drop-down menu. Select Update to be taken to your online W-8 form.

• For Individual and Joint accounts refer to our W-8BEN Support Guide when completing your W-8BEN form.
• For Company, Trust and SMSF accounts refer to our W-8BEN-E Support Guide when completing your W-8BEN-E form.

rates fees

Refer to the Westpac Share Trading and AUSIEX Financial Services Guide for rates and fees or visit the International Shares page.

custody fee

There will be no custody fees associated with your new International Markets account.

inactivity fee

There will be no inactivity fees associated with your new International Markets trading account.

restriction transfer

Yes, there will be costs associated with stock transfers. Some international transfer types will not be available.

Refer to the Westpac Share Trading and AUSIEX Financial Services Guide for rates and fees or visit the International Shares page.

cost open

There are no charges to open an International Markets trading account. With Westpac Share Trading, there are no custody fees applicable, however transaction costs and additional fees will apply when you trade. You may also incur fees and taxes from third parties for trades you execute or positions you maintain.

Refer to the Westpac Share Trading and AUSIEX Financial Services Guide for further information.

brokerage canada canadian

The Canadian exchanges use a cents per share brokerage model. Please keep this in mind when trading in low value securities.

exchange fee tax

All exchange fees, stamp duties, taxes or other mandatory fees may apply to transactions and will be passed through to your account at cost.

These fees may be subject to change as applied in the applicable jurisdiction.

French Stocks
For French large cap stocks, a Financial Transaction Tax (FTT) of 0.40% applies to net daily purchases. The full list of stocks can be found in the official application decree (in French).

Hong Kong Stocks
Purchases and Sales of Hong Kong stocks are subject to stamp duty at 0.10% for each of the buyer and seller, and to other charges at 0.0085%.
Note: Automated trading from 09:30-16:00 HKT with a break between 12:00-13:00 HKT.

Irish Stocks
Stocks have an ITP (Irish Takeover Panel) levy charge of 1.25 Euros for stock purchases and sales, where the trade value exceeds 12,500 Euros. Irish Stamp Duty of 1.0% applies on the Transaction Value for stock purchases only.

Italian Stocks
The Italian Financial Transaction Tax (FTT) of 0.10% is applicable on all purchases of Italian shares and Equity linked securities (i.e. depositary receipts) in listed companies that have a registered office in Italy.

Spanish Stocks
The Spanish Financial Transaction Tax (FTT) of 0.20% is applied to all purchases of Spanish shares and equity-linked securities (i.e. depositary receipts) in listed companies with a capitalisation above EUR 1bn. The full list of stocks can be found on the website of the Spanish Tax Authority (in Spanish).

UK Stocks
For UK stocks a Panel for Takeovers and Mergers (PTM) Levy and Stamp Duty may be applicable. Stamp Duty is applied on all buy transactions at a rate of 0.5% of the transaction value. A PTM Levy of GBP 1 is applied to buy and sell transactions where the Gross Value of the trade exceeds GBP 10,000.

US Stocks
The SEC Section 31 fee of USD 27.80 per million is applicable on US exchange CFD DMA and stock SELL transactions where client orders are entered directly into the underlying market. This fee only applies to US exchanges.

For more information, please read press release published by the US Securities and Exchange Commission.

Tax on non-distributable proceeds (TNDP) – US IRC s871(m) withholding.

Section 871(m) of the US Internal Revenue Code classifies some payments from US equity derivatives and other linked instruments as “dividend equivalent amounts” (DEA), and therefore subject to a withholding tax. Our International Custodian will book such withholding tax to your account (where applicable).

Other Taxes
Where applicable, withholding tax will be passed through to your account at cost.

Note: As the above fees or taxes may apply to certain instruments only, you are encouraged to make your own enquiries or obtain independent tax advice in respect of any transactions that you make via the International Markets service.

transfer fund

Funding of the International Markets AUD wallet can be completed via the Westpac Share Trading website.

• Log into the website
• Select 'Funds Transfer' from the navigation under Trading > International Markets > Funds Transfer
• Follow the instructions for either a Deposit or Withdrawal

The funds will be withdrawn from your linked bank account and deposited into your International Shares Account or vice versa.

Alternatively, you can contact the Westpac International Markets team on 1300 757 319 or +61 2 7253 7530 if calling from overseas.
We're available 24 hours a day on US trading days. Funds will then be direct debited/credited to the nominated linked account. Please see cut-off time details below.

cutoff fund transfer

For single or a total of multiple deposits exceeding AUD $50,000 per day, deposited funds may take up to one business day to be available, provided the transfer is submitted before 1pm (Sydney time).

You can also view your Available International Cash balance in AUD and withdraw up to AUD $50,000 per day online from your International Markets Wallet to your linked bank account.

fund transfer

Online transfers from your linked bank account to the International Markets Wallet are limited to AUD $50,000 per day, with deposited funds typically available within minutes; however, delays may occur.

Withdrawals are typically credited to your linked bank account within 1 business day if submitted before 1pm (Sydney time), although timing may vary depending on your financial institution.

minimum transfer

There is no minimum amount, however you are unable to transfer more than $50,000 AUD online. Please ensure you have sufficient funds available within your linked bank account or International Markets AUD Wallet prior to submitting a request.

For transfers greater than $50,000 AUD please contact the Westpac International Markets team on 1300 757 319 or +61 2 7253 7530 if calling from overseas. We're available 24 hours a day on US trading days.

settlement option

You can choose to settle trades in Australian Dollars (AUD) or via a Foreign Currency. Different brokerage costs will apply when opting for either option.

Refer to updated Westpac Share Trading and AUSIEX Financial Services Guide for more information on all fees and charges associated with your Westpac International Markets account.

foreign currency wallet

If you would like to open a wallet in a foreign currency you can do so by navigating to My Account > My Portfolio > International Applications. To open a new foreign currency wallet, select the currency. When you have selected the currency, click ‘Activate selected.’ The status will update to ‘Active’ when the foreign currency wallet is opened. A Wallet ID will be populated and this will be displayed in the international markets platform.

To commence trading with your foreign currency wallet, you will need to arrange a transfer of funds from your AUD wallet to the respective foreign currency wallet.

There is no additional cost to create a foreign currency wallet. However, there will be a difference in the Brokerage and Foreign Exchange applied, as outlined in the Westpac Share Trading and AUSIEX Financial Services Guide.

fund transfer wallet

You can transfer money between wallets when it suits you via the International Markets platform. Navigate to the person icon located in the top right corner of the page. Select Sub-account transfer to begin the process. You will be prompted through this process.

If you would like to withdraw funds from one of your international wallets, you must convert it back to AUD. When the funds are available in the AUD wallet, submit an Online Funds Transfer via the Westpac Share Trading website. To do so, navigate to Trading > International Markets > Funds Transfer.

If you would like to trade in a particular currency, please ensure that you have sufficient funds in that wallet to purchase your desired security.

withdraw fund wallet

If you would like to withdraw funds from one of your international wallets, you must convert it back to AUD. When the funds are available in the AUD wallet, submit an Online Funds Transfer via the Westpac Share Trading website. To do so, navigate to Trading > International Markets > Funds Transfer.

linked fund bank

If you would like to change your linked bank account, please complete the Change of Payment Options and Direct Debit / Direct Credit Request form.

settlement period

US equities, US options, and Canadian equities markets' settlement is T+1 (trade day plus 1 business day). The settlement of trades executed on other overseas equity markets is generally the same as the Australian market, which is T+2 (trade day plus 2 business days).

For further information or clarification around International Markets settlements, contact the Westpac International Markets team on 1300 757 319, +61 2 7253 7530 if calling from overseas, or via email at internationalmarkets@sharetrading.westpac.com.au. We're available 24 hours a day on US trading days.

dividends

Dividends will be paid into the Foreign Currency Wallet where the underlying security is held if you have one available.

In all other instances, dividends will be automatically converted from the currency in which they’re paid into Australian dollars and deposited into your AUD Wallet.

trade

Before placing a buy order on an overseas exchange, you must deposit sufficient funds to the International Markets platform in AUD. To access your International Markets account and start trading, login to the Westpac Share Trading website and navigate to Trading > International Markets > Trade & Portfolio.

mobile

There is currently no International Markets Mobile App. You will be able to access the International Markets platform from the Westpac Share Trading Mobile App which will direct you to a browser-based version of the new International Markets trading platform.

exchange code

order

The following order types are available via the new International Markets offering.

Simple Orders

• Market
• Limit
• Stop

Conditional order types are also available within the order pad.

execute

Once an order has executed, you’ll receive a notification on the International Markets portal. Refer to the position in the ‘Position Blotter’.

You can also view the trade details in the ‘Trades Executed’ report.

We will also email a Trade Confirmation generally within 24 hours of US Market close.

We encourage you to check the details on our International Markets portal and advise us as soon as possible if there are any issues.

rebooking service

Unfortunately, we won’t be able to rebook trades. Please speak to us to discuss other options if this is required.

For support contact the Westpac International Markets team on 1300 757 319, +61 2 7253 7530 if calling from overseas, or via email at internationalmarkets@sharetrading.westpac.com.au. We’re available 24 hours a day on US trading days.

lot size hong kong singapore

When you place an order for a Singapore or Hong Kong Security, the order pad will only allow you place an order in the specified lot size for the Security.

The minimum trading unit in Singapore and Hong Kong is ‘one lot’ and order quantities must be placed in multiples of the lot size.

The number of shares in ‘one lot’ will vary depending on the stock price. Some may have 100 shares per lot, others may have 10,000 shares per lot. For example, if a lot size is 100 shares, you cannot purchase 150 shares, it must be a multiple of 100.

The lot size will be available by opening the Trading Conditions tab in the instrument.

global markets

Placing a Buy or Sell trade on your existing Global Markets account will no longer be available from close of market on 25 July 2025.

All supported securities held in your existing Global Markets trading account will be transferred to your new International Markets trading account from 25 July 2025, pending completion of any outstanding actions.

market hours

Yes, however, a risk rating is applied to each instrument, which is determined by the Custodian. This is set to a minimum of 10% cash applicable to all market orders placed outside market hours to account for any adverse market movements that may happen between placing your order and when the market opening. However, at the present time, the cash buffer set by the Custodian could be up to 50%, which may be amended at any time at their discretion.

For further information, please call the Westpac International Markets team on 1300 757 319, +61 2 7253 7530 if calling from overseas, or via email at internationalmarkets@sharetrading.westpac.com.au. We're available 24 hours a day on US trading days.

otc counter securities

Over the Counter (also known as OTC, off-exchange or pink sheet trading) securities, differ from traditional exchange traded securities. These securities are usually traded directly between two parties without the supervision of a major exchange and are typically stocks which are smaller companies that may not meet the listing requirements of a major exchange. This also includes less frequent regulatory reporting and less stringent trading rules.

OTCs are usually traded through three sub-exchanges: OTCQX, OTCQB and Pink Markets. OTCs often involve higher risks and are typically suited for investors with a high-risk tolerance. They generally have limited public information and regulatory oversight.

This means:

• The trades are not traded through a centralised location; hence market depth can be opaque.
• Companies can have limited to no reporting.
• The fact that orders are not governed by exchange traded rules, may present itself as a challenge to many investors who are unaware of this implication.

Due to the volatile nature of OTC securities, you can place market, limit orders and stop-loss limit orders, however, if you are placing an order outside Market hours a 50% cash buffer will apply.

Trading OTC securities involves a high degree of risk and may not be suitable for all investors. It is important to consider your financial position, investment objectives, and needs before trading. You may also want to seek professional advice. Ensure you have read and understood the International Markets Risk Disclosure Statement. Please also refer to the Westpac and AUSIEX Financial Services Guide for further details on the pricing structure for OTC securities.

otc securities

Westpac Share Trading only allows trading of certain OTC securities. The list of tradable OTC securities may change periodically, and many are set to sell only.

For the most current offerings, please refer to our trading platform, or contact us on 1300 757 319, +61 2 7253 7530 if calling from overseas or email internationalmarkets@sharetrading.westpac.com.au

support information

For more information visit International Shares where you can access product information, training resources, frequently asked questions, and more.

login

To access the International Markets platform, log in to the Westpac Share Trading website with your existing username and password and navigate to Trading > International Markets > Trade & Portfolio. If you have multiple International Markets accounts, you’ll be requested to select the account you want to view and trade on.

Upon logging in, ensure to have pop-ups enabled to allow access directly to the site.

call centre hours

For support contact the Westpac International Markets team on 1300 757 319, +61 2 7253 7530 if calling from overseas, or via email at internationalmarkets@sharetrading.westpac.com.au. We're available 24 hours a day on US trading days.

historical tax statement global markets

You can continue accessing this information by going to Trading > International Markets > Global Markets.

Access to reporting and historical transactions on your existing Global Markets account will remain available until 31 July 2026.